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In order to adjust the size of your watch, we strongly recommend that you bring it to a watch repair shop (ideal option), or virtually any jewelry store at your local mall. They have the correct tools necessary to size the watch.
We wanted the inside of our watch to reflect that of the outside, so we decided to use one of the most well known movements out there: Japanese Miyota Quartz Movement.
Tsar watches are considered to be splash proof. Normal wear and use can include kitchen activities, a day on the beach, the gym, etc. However, full submergence in water is not recommended both for the integrity of the movement and the wood itself. Considering we use 100% all-natural wood, exposure to water isn't recommended. Over time water will penetrate the wood and can leave stains.
We send orders five days in a week. So you can expect to receive a confirmation email within 48-72 hours of purchasing your watch. Tracking info will also be provided. Once your watch has been sent it should arrive in 5-7 working days for all orders.
Prepaid orders get delivered faster than COD orders.
International orders may take a little more time depending upon Customs Clearance and other external factors.
It is our goal to create the most enjoyable customer experience. Therefore, any product can be returned within 15 days of delivery along with a reason for return. If you need to make a return please go onto our Return page and fill our return form. We will be happy to take back your product if you are not satisfied with our product or if there is some kind of damage to the product. We will process your amount back after the team is done with Quality Control.
However, in case you want to get the product exchanged, please go on to Contact Us page and write to us. We will get back to you as soon as possible.
Return and Exchange is not available for International Orders.
Yes, we offer a 12 month manufacturer’s warranty on the movement of our watches.Unfortunately, our warranty does not cover damages that may occur from everyday use. Please review our warranty Policy on Warranty Page. If you have further questions, please do not hesitate to contact us and we will do our best to resolve the issue.
We provide Pick & Drop facility for warranty. You just need to fill the warranty claim form and our logistics partner will pick up the watch from your doorstep. After repairing the watch, we will deliver it back to you.
Warranty is valid only for orders delivered in India.
Yes, we do ship worldwide.
We accept every major credit and debit card including: Visa, MasterCard. You can also pay via Net Banking.
We offer Cash On Delivery to our Indian customers.
In the event that you are unable to make payment, please use our contact form to bring the query to our notice.
Unfortunately, duties and taxes are not included in the price of your watch purchase. Though we offer shipping via DHL, we are unable to pay any duties, taxes, or fees that may be charged as we are unaware of what the exact costs will be from country to country.
If you wish to learn about potential fees in your country, it is best to contact your customs office.
We do not allow multiple gift cards or coupon codes to be used on a single order.
TSAR Wood watches are hypo-allergic.
TSAR watches use only 100% natural wood and we refrain from the use of toxic chemicals to either treat or protect the wood.
For any client that experiences discomfort (itching or rash) on their wrist after wearing a TSAR watch, we suggest you stop wearing the watch and consult your doctor.
For TSAR wood watches utilize a quartz movement and battery replacement may eventually be needed.
You may also visit a reputable jeweler or watch repair shop and have the battery replaced.
We do not suggest that TSAR owners attempt to change the battery themselves.
TSAR repair team will certainly repair your watch after your warranty expires. Simply fill Return form on the Return Page(be sure to provide photos of your timepiece if applicable).
One of our repair specialists will get back with you quickly to let you know the costs and timeline associated with repairing your watch.
As TSAR grows we continue to explore new partnerships and relationships. If you have a store and want to showcase TSAR timepieces, please visit our contact page to get a hold of our team.